Question 1

How do I find my driver when I arrive at the airport?

Accepted Answer

You can find the meeting point details and photos at the bottom of your confirmation email. We also send a final confirmation message via WhatsApp, SMS or email one day before your transfer.

Question 2

What happens if my flight is delayed or arrives early?

Accepted Answer

We track all flights and adjust your pickup time accordingly. There is no need to worry.

Question 3

How long will you wait for me at the airport?

Accepted Answer

We wait for you 1 hour and 30 minutes after your flight lands. You can arrive and board your vehicle comfortably within this time.

Question 4

How can I cancel my booking?

Accepted Answer

You can cancel by replying to your confirmation email or contacting us via WhatsApp.

Question 5

How early can I cancel my booking?

Accepted Answer

Standard vehicles can be cancelled free of charge up to 12 hours before the service time. If you paid online, a full refund will be issued within 5 business days.

Question 6

What currencies can I pay in?

Accepted Answer

Our prices are in Euros. You can also pay in USD or TRY — our driver will calculate the amount based on the live exchange rate.

Question 7

How early before my flight should I be picked up?

Accepted Answer

Our system shows you the recommended pickup time when you enter your flight time during booking. We recommend considering traffic conditions.

Question 8

Is smoking allowed in the vehicles?

Accepted Answer

No. Smoking is prohibited by law in all vehicles.

Question 9

How early can I make changes to my booking?

Accepted Answer

We recommend notifying us at least 24 hours in advance. Minor changes like name or phone number can be made up until the service time.

Question 10

Do I pay for both legs at the same time for a cash booking?

Accepted Answer

No, you pay separately. You pay for the arrival transfer on arrival and the departure transfer on departure.

Question 11

What should I do if I leave something in the vehicle?

Accepted Answer

Check all your belongings before leaving the vehicle. If you forget something, contact us immediately via WhatsApp.

Question 12

What happens if I don't cancel my booking and don't use it?

Accepted Answer

Your booking will be marked as a no-show and the full service fee will be charged. Online payments will not be refunded.

Istanbul Airport Transfer FAQ